Dedicated Bookkeeper

Every business deserves financial clarity and consistency, but the level of support you need may vary as you grow. Our Dedicated Bookkeeper service, available across Platinum, Gold, Bronze, Copper, and Starter plans, provides a personal, professional partner to manage your books and ensure your financial records are always accurate and organized.

Your dedicated bookkeeper is more than a data entry professional — they are a trusted ally who understands your business, tracks your transactions, and helps your numbers tell the story of your growth.

This service offers flexible bookkeeping support conducted remotely to accommodate your business needs. Clients can access an experienced bookkeeper who’s dedicated to their company file, who manage various tasks, including data entry, transaction categorization, bank reconciliations, and financial reporting, all from a distance. The remote nature of this service allows for efficient and timely assistance without the need for onsite visits, making it a cost-effective solution for businesses of all sizes.

Support frequency and scope varies depending on your subscription level, but professionalism and attention to detail remain consistent.

Benefits by Subscription Level

Platinum – Daily - Dedicated Bookkeeper

Overview

The Platinum Program includes a Dedicated Bookkeeper who serves as the primary point of contact for your day-to-day bookkeeping operations.

This feature provides a structured, team-supported experience where one primary bookkeeper manages your account while being backed by the full ABBL team to ensure continuity, accuracy, and reliability.

What “Dedicated” Means at ABBL

Each Platinum client is assigned:

• One primary bookkeeper responsible for managing ongoing bookkeeping activity

• Team-supported backup coverage to ensure continuity if the primary bookkeeper is unavailable

This model provides:

• Consistency from a professional who understands your business

• Reliability from a team-based system that prevents service disruption

What Your Dedicated Bookkeeper Does

Your Dedicated Bookkeeper is responsible for managing the day-to-day bookkeeping workflow, including:

• Performing daily transaction posting and categorization 

• Applying Accounts Receivable (AR) and Accounts Payable (AP) activity as it occurs

• Applying class tracking and job costing where applicable

• Monitoring transaction activity and identifying missing or unclear items

• Creating and managing To-Do requests for additional information

• Communicating bookkeeping-related questions to the client

• Preparing the books for Accountant Review and Month-End Close 

• Coordinating with other ABBL team members as needed

This role focuses on execution, accuracy, and workflow management, not financial strategy or advisory.

Communication & Response Expectations

• Standard response time: within 1 business day

• Communication channels include:

  • Client Portal (primary and preferred) 

  • Text message (for follow-ups and communication notifications) 

  • Email (secondary, when needed) 

Important Communication Note

• Portal communication is the most efficient and fastest method, as the entire ABBL team can collaborate and respond

• Email responses are typically acknowledged within 1 business day but may require up to 2 business days for a complete response if research or internal review is required

Availability & Communication Boundaries

The Dedicated Bookkeeper operates within ABBL’s standard business hours and structured workflow system.

This means:

• Communication is asynchronous, not real-time

• Immediate or same-minute responses are not guaranteed

• Services are not provided on nights, weekends, or holidays 

This structure ensures accuracy, proper review, and consistent service delivery.

Continuity & Team Support

While a primary bookkeeper is assigned, ABBL operates as a team-based firm.

If your Dedicated Bookkeeper is unavailable:

• Another trained team member will step in as needed

• Work continues without disruption

• Your records and workflows remain fully supported

This ensures your service is not dependent on a single individual.

What Is NOT Included in This Feature

The Dedicated Bookkeeper role does NOT include:

• Financial strategy or advisory services

• Tax advice or tax planning

• Unlimited or on-demand Zoom access

• Complex accounting decisions or technical accounting structuring

• Out-of-scope research or consulting work

These services are handled separately within the Platinum Program or as additional services.

Client Communication & Workflow Expectations

To ensure efficiency, accuracy, and proper tracking, clients are expected to:

• Submit requests through the client portal or approved communication channels 

• Respond to To-Do requests in a timely manner

• Follow structured workflows for submitting documents and questions

• Avoid bypassing systems with scattered or informal communication

Structured communication ensures:

• Nothing is missed

• Work is properly tracked

• The ABBL team can operate efficiently on your account

Internal Team Standard

Internally, the Dedicated Bookkeeper is expected to:

• Maintain familiarity with the client’s business and transaction patterns

• Apply consistent categorization and workflows

• Communicate clearly and proactively through the To-Do system

• Escalate questions or uncertainties appropriately

• Keep the books continuously progressing toward a clean month-end close

Client Training Explanation / Key Takeaway

Your Dedicated Bookkeeper is your primary operational contact for maintaining your books.

They:

• Understand your financial activity

• Keep your records organized and current

• Ensure your bookkeeping workflows run smoothly

At the same time, they are supported by a structured team system, which ensures:

• Consistent service

• Backup coverage

• Reliable execution

This combination provides both personalized support and professional-grade reliability.

Gold – Weekly - Dedicated Bookkeeper

The Gold Program includes a Dedicated Bookkeeper who is responsible for managing your ongoing weekly bookkeeping workflow.

This role serves as your primary operational point of contact for bookkeeping execution, ensuring your financial data is consistently processed, organized, and maintained in alignment with the Gold weekly workflow structure.

Your Dedicated Bookkeeper operates within a team-supported system, combining personalized familiarity with your business and the reliability of a firm-wide support structure.

What “Dedicated” Means at ABBL

Each Gold client is assigned:

• One primary bookkeeper responsible for weekly bookkeeping execution

• Team-based backup support to ensure continuity of service

This structure provides:

• Consistency — your bookkeeper understands your business, accounts, and transaction patterns

• Continuity — your service is not dependent on a single individual

• Reliability — work continues even if your primary bookkeeper is unavailable

What Your Dedicated Bookkeeper Does

Your Dedicated Bookkeeper is responsible for executing and managing the weekly bookkeeping workflow, including:

• Reviewing transactions and documents received each week

• Posting and categorizing transactions within the weekly cycle

• Matching transactions to bank feed activity

• Matching available receipts and documentation to transactions

• Identifying missing, unclear, or uncategorized items

• Creating and managing To Do requests in the client portal

• Communicating bookkeeping-related questions and clarifications

• Preparing the books for:

  • internal review

  • month-end close

  • financial reporting

• Coordinating with other ABBL team members (AP, Payroll, Review, Advisory) as needed

This role is focused on execution, accuracy, and workflow management.

Communication & Response Expectations

Standard communication timelines:

• Acknowledgement: typically within 1 business day

• Full response or resolution: within 1 business week, depending on complexity

Primary communication channels:

• Client Portal (primary and preferred)

• Email (secondary)

• SMS notifications (alerts and follow-ups only)

Important Communication Standard

The client portal is the central communication system.

Using the portal ensures:

• all requests are tracked

• the full ABBL team has visibility

• nothing is missed or delayed

Email and text are secondary and may require additional processing time.

Availability & Service Structure

The Dedicated Bookkeeper operates within ABBL’s structured workflow model:

• Communication is asynchronous (not real-time)

• Work is performed within scheduled workflow cycles

• Immediate or same-day responses are not guaranteed

• Services are not performed on nights, weekends, or holidays

This structure ensures:

• accuracy over speed

• proper internal review

• consistent and scalable service delivery

What’s Not Included

The Dedicated Bookkeeper role does not include:

• Financial strategy or advisory services

• Tax advice or tax planning

• On-demand or unlimited Zoom access

• Real-time bookkeeping or same-day turnaround requests

• Complex accounting structuring or technical accounting analysis

• Out-of-scope research, consulting, or one-off projects

These services are provided separately within the Gold Program or through add-ons or upgrades.

Client Responsibilities

To support efficient workflow execution, clients are expected to:

• Submit documents and requests through the client portal

• Respond to To Do requests in a timely manner

• Provide clear and complete information when requested

• Follow established workflows for communication and document submission

Avoid:

• scattered communication across multiple channels

• delayed responses to bookkeeping questions

• bypassing the portal system

Structured communication ensures accuracy, efficiency, and accountability.

Internal Team Execution Standard

Internally, the Dedicated Bookkeeper is expected to:

• Maintain familiarity with the client’s business and transaction patterns

• Apply consistent categorization and bookkeeping logic

• Execute weekly workflows within assigned time budgets

• Proactively identify and escalate issues

• Communicate clearly through the portal To Do system

• Keep the books continuously progressing toward a clean month-end close

Scope Boundaries & Escalation

This feature moves beyond standard scope when:

• communication becomes excessive or unstructured

• significant rework is required due to missing or delayed information

• bookkeeping complexity exceeds standard Gold workflow capacity

• requests shift from execution into advisory or consulting

When this occurs, ABBL may:

• issue a change order

• recommend add-on services

• recommend upgrading to a higher service tier

Client Impact / Why This Matters

Your Dedicated Bookkeeper ensures your books are:

• consistently maintained

• accurately categorized

• properly supported with documentation

• ready for reporting and review

You gain:

• a professional who understands your business

• a structured system that keeps your books moving forward

• a reliable process that reduces errors and delays

Bottom Line

Your Dedicated Bookkeeper is your primary operational partner for maintaining your books—executing weekly bookkeeping workflows with consistency, accuracy, and structure—while being supported by a full team to ensure reliable, uninterrupted service.

Bronze – Monthly - Dedicated Bookkeeper

Purpose

The Dedicated Bookkeeper serves as your assigned accounting professional responsible for completing your monthly bookkeeping work within the Bronze program. This role ensures consistency, accuracy, and familiarity with your business by having one primary team member responsible for maintaining your financial records each month.

What’s Included

In the Bronze program, your Dedicated Bookkeeper works on your account once per month as part of the monthly bookkeeping cycle. This includes:

• Reviewing all submitted financial documents and bank feed activity for the prior month

• Posting and categorizing transactions in QuickBooks Online

• Matching transactions to bank feeds

• Attaching available source documents to transactions

• Identifying missing information or unclear items

• Creating To-Do requests in the client portal for clarification

• Preparing your books for reconciliation and accountant review

• Compiling your monthly financial reports

Additionally, your Dedicated Bookkeeper participates in the preparation of your year-end financials, which are delivered for your review and approval in February following the completion of January reporting.

What ABBL Does Internally

Your Dedicated Bookkeeper will:

• Maintain familiarity with your business and prior transaction history

• Apply consistent categorization and bookkeeping standards month over month

• Execute all bookkeeping tasks within the Bronze monthly workflow

• Document questions, missing items, and required clarifications in the client portal

• Coordinate with the Accountant Review Manager to ensure accuracy before finalizing reports

• Prepare financial data for both monthly reporting and year-end close

This role is focused on execution and consistency, ensuring your books are maintained properly within the Bronze scope.

Client Responsibilities

The client is responsible for:

• Submitting all required documents and information on time

• Responding to To-Do requests and clarification items in the client portal

• Reviewing financial reports once delivered

• Providing feedback or approvals when requested (including year-end sign-off)

Timely communication ensures your Dedicated Bookkeeper can complete monthly work accurately and on schedule.

What Is Not Included

This feature does not include:

• Ongoing, real-time, or on-demand bookkeeping support

• Direct access to the bookkeeper outside of the monthly workflow

• Unlimited back-and-forth communication or advisory services

• Daily or weekly transaction monitoring

• Strategic financial guidance (handled in higher-tier services)

All work is performed within the structured monthly cadence of the Bronze program.

When a Change Order or Upgrade May Apply

A change order or upgrade may be required if:

• Work extends beyond the normal monthly bookkeeping scope

• Significant additional communication or rework is required

• The client requires more frequent interaction or support

• The business grows in complexity requiring more hands-on bookkeeping

Clients needing more frequent touchpoints, faster turnaround, or expanded support may be better suited for Gold or Platinum service levels.

Why This Matters

Having a Dedicated Bookkeeper ensures your financial records are handled consistently by someone who understands your business. This continuity improves accuracy, reduces errors, and creates a more efficient bookkeeping process over time.

While Bronze provides this support on a monthly basis, it still delivers the key benefit of having a knowledgeable professional maintaining your books—giving you reliable financial records without the cost or complexity of higher-touch services.

Copper – Quarterly - Dedicated Bookkeeper

Overview

Your Dedicated Bookkeeper is the primary team member responsible for completing your quarterly bookkeeping work within the Copper program. They serve as the main operator on your account, handling transaction posting, document review, and communication through the client portal.

This role ensures consistency, accountability, and accuracy in how your financial data is processed each quarter.

Why This Matters

Having a Dedicated Bookkeeper means your financials are handled by someone who becomes familiar with your business over time.

This provides:

• Greater consistency in transaction categorization

• Faster identification of missing or unusual activity

• More efficient communication and fewer errors

• A reliable point of accountability within your bookkeeping process

Even within a simplified quarterly program like Copper, this continuity is critical to maintaining accurate and organized financial records.

What ABBL Does

Your Dedicated Bookkeeper is responsible for executing the bookkeeping work for your account each quarter in QuickBooks Online.

This includes:

• Reviewing all transactions within scope for the quarter

• Posting and categorizing transactions based on available data

• Matching transactions to receipts, statements, and documentation provided

• Uploading and managing To-Do requests in the client portal for missing items or clarification

• Identifying unknown or unclear transactions and flagging them appropriately

• Preparing the books for reconciliation and accountant review

They are the primary person performing the hands-on work required to complete your quarterly financials.

How Communication Works

All communication with your Dedicated Bookkeeper occurs through the ABBL client portal.

This includes:

• Requests for missing documents

• Questions about specific transactions

• Notifications of incomplete or unclear records

• Updates related to your quarterly bookkeeping

Response Style in Copper:

• Communication is asynchronous

• Responses are provided as workload allows

• Immediate or real-time responses are not guaranteed

Quarterly Workflow Role

Your Dedicated Bookkeeper operates within the Copper program’s quarterly structure:

• Primary work is performed after quarter-end

• Limited activity (such as document requests or early review) may occur during the quarter at ABBL’s discretion, but:

  • This is not guaranteed

  • This is not part of the required service scope

Their main responsibility is to ensure all bookkeeping work for the quarter is completed accurately within the defined timeline.

Handling Missing or Unclear Information

Your Dedicated Bookkeeper will:

• Post transactions based on available information

• Flag missing documents, statements, or unclear items

• Assign transactions to Uncategorized when necessary

These items will then be routed to the client portal for your review and clarification.

What Is Included

• A consistent team member assigned to your account

• Transaction posting and categorization within scope

• Portal-based communication and To-Do management

• Identification of missing or unclear information

• Preparation of your books for reconciliation and review

What Is Not Included

• Real-time bookkeeping or ongoing monthly support

• Guaranteed same-day or rapid-response communication

• Proactive financial advisory or strategy

• Full-service document chasing or enforcement

• Cleanup of prior periods or backwork

Client Responsibilities

To support your Dedicated Bookkeeper and ensure accurate results, clients must:

• Provide required account statements and documentation

• Respond to To-Do requests in the portal

• Review and clarify uncategorized transactions

• Communicate any unusual or significant financial activity

Delays in providing information may result in:

• Incomplete financials

• Increased uncategorized transactions

• Additional fees for rework if corrections are delayed

Scope & Limitations

• Work is limited to the most recently completed quarter

• Time allocated to your account is part of the Copper program’s total service hours

• Additional work beyond scope may result in change order fees

How This Works Within Copper

The Dedicated Bookkeeper role in Copper is designed to:

• Deliver consistent, reliable bookkeeping within a limited service scope

• Support a quarterly workflow rather than ongoing engagement

• Balance professional service with affordability

• Maintain clear boundaries around time, communication, and deliverables

Clients requiring more proactive support, faster communication, or ongoing bookkeeping involvement may benefit from a higher-tier program.

The Bottom Line

Your Dedicated Bookkeeper ensures your financial records are accurately maintained each quarter by a consistent, accountable professional—providing structure, clarity, and reliability within a streamlined and cost-effective bookkeeping program.

Starter – Annual Support - Dedicated Bookkeeper

Dedicated Bookkeeper (Assigned to Your Account)

As part of the Starter program, you are assigned a dedicated bookkeeper who is responsible for completing your annual bookkeeping and preparing your financial records for year-end reporting.

Your bookkeeper serves as the primary team member handling your file and ensures that your financial data is accurately organized, recorded, and prepared in accordance with ABBL’s standards.

What This Feature Includes

Your dedicated bookkeeper is responsible for:

• Reviewing all submitted financial documents and data for the year

• Posting and categorizing transactions in QuickBooks Online

• Matching transactions to available receipts, bills, and statements

• Identifying missing information or unclear transactions

• Creating and assigning #Clarify requests in the client portal

• Preparing your books for reconciliation and final review

All bookkeeping work is performed as part of the annual service cycle for the prior year.

How Communication Works

Your bookkeeper communicates with you primarily through the client portal, including:

• Posting To-Do requests for missing documents

• Asking questions about unclear transactions

• Providing updates related to your bookkeeping

Communication in the Starter program is asynchronous, meaning:

• Responses are not in real time

• Requests and replies are handled as part of the workflow timeline

Timing & Availability

• Your dedicated bookkeeper works on your file during the annual bookkeeping cycle after year-end

• Limited administrative activity (such as posting To-Do requests) may occur during the year

• Ongoing monthly bookkeeping or continuous account monitoring is not included

What Your Bookkeeper Does NOT Do

To maintain efficiency and keep the Starter program affordable, your bookkeeper does not:

• Perform ongoing monthly bookkeeping throughout the year

• Provide real-time financial updates or monitoring

• Chase missing receipts or repeatedly follow up on unanswered requests

• Delay completion of your books while waiting for responses

• Provide unlimited back-and-forth communication outside the defined workflow

Client Responsibilities

To support your bookkeeper and ensure accurate results, you are responsible for:

• Uploading receipts and documents through HubDoc or the client portal

• Providing access to account statements

• Responding to #Clarify requests in a timely manner

• Reviewing and approving your financials once completed

Support Structure

Your dedicated bookkeeper is part of a structured team that includes:

• An Accountant Review Manager, who reviews your financials before final delivery

• Additional administrative and support staff as needed

This ensures your work is completed accurately and reviewed before being finalized.

When You May Need More Support

If your business requires:

• Ongoing monthly bookkeeping

• Faster response times

• Real-time collaboration or frequent communication

• Hands-on financial management

You may be better suited for one of ABBL’s higher-tier programs (Copper, Gold, or Platinum), which are designed for more active support and engagement.

Why This Feature Matters

Having a dedicated bookkeeper ensures that:

• Your financial records are handled by someone familiar with your business

• Your books are completed consistently and accurately

• There is clear ownership and accountability for your file

Even within a streamlined, year-end-focused program, this provides professional oversight and continuity, so your financials are done right the first time.

The Bottom Line

No matter your plan, a Dedicated Bookkeeper ensures your books are accurate, organized, and reflective of your business’s unique operations. By having a consistent, knowledgeable partner managing your financials, you gain peace of mind, better insight, and more time to focus on growth.

Financial management becomes simple, reliable, and personalized, contributing directly to a bigger bottom line.