28 hours of total effort a month in the Gold Program

Overview

The Gold Program includes up to 28 hours of total service capacity per month, which defines the total time allocated to support your bookkeeping, reporting, and communication needs.

This capacity-based structure ensures that services are delivered efficiently within a defined scope, while allowing flexibility to support your business as activity levels fluctuate.

Breakdown of Included Time

The total 28 hours per month is structured as follows:

• 24 hours per month allocated to bookkeeping and operational support

• 4 hours per month allocated to live video meeting support (approximately 1 hour per week)

All services provided within the Gold Program are delivered within this total monthly capacity.

Bookkeeping & Operational Support (24 Hours)

This includes time spent on:

• Weekly bookkeeping and transaction processing

• Account reconciliations

• Financial report preparation

• Accounts payable and receivable support (within scope)

• Payroll and sales tax support (within scope)

• Internal review and workflow coordination

• Client communication and To Do management

Bookkeeping time is tracked internally to ensure alignment with program capacity.

Live Meeting Support (4 Hours)

• Up to 4 hours per month of scheduled live video meetings

• Typically structured as 1 hour per week

• Governed by a “use it or lose it” policy

• Unused meeting time does not roll over to future months

Additional meeting time may be provided at an hourly rate if requested.

How Capacity Is Managed

• Total service time is tracked on a monthly basis

• Work is performed within the 28-hour allocation

• Capacity is managed across all features included in the program

This ensures a balanced and sustainable level of service delivery.

What Happens If You Reach the 28-Hour Limit

If monthly service time approaches or exceeds the included 28 hours:

• ABBL will notify you in advance

• You will be given the option to:

  • Pause additional work until the next cycle, or

  • Approve additional time at the applicable hourly rate

Standard hourly rates:

• Bookkeeping / operational support: $75 per hour

• Advisory / meeting time: $150 per hour

Ongoing Capacity Monitoring

ABBL monitors service usage over a rolling 90-day period.

If your business consistently requires more than the included capacity:

• Additional services or add-ons may be recommended

• A program upgrade may be advised to better support your needs

What This Feature Is Intended to Do

This feature is designed to:

• Define clear service boundaries

• Ensure consistent and efficient delivery

• Align workload with pricing and program level

• Provide flexibility for occasional fluctuations in activity

What’s Not Included

This feature does not include:

• Unlimited service time

• Automatic continuation of work beyond approved capacity

• Rollover of unused hours

• Ongoing overages without approval

Client Responsibilities

To support efficient use of service capacity, clients are expected to:

• Provide timely and complete information

• Respond to To Do requests promptly

• Use meeting time effectively

• Communicate priorities when workload increases

Internal Team Execution Standard

Internally, ABBL is expected to:

• Track time usage across all services

• Prioritize work within available capacity

• Communicate proactively as limits are approached

• Maintain alignment between service delivery and program scope

Scope Boundaries & Escalation

This feature may trigger scope adjustments when:

• workload consistently exceeds included capacity

• business complexity increases

• additional services are requested beyond standard scope

In these cases, ABBL may:

• issue a change order

• recommend add-on services

• recommend upgrading to a higher service tier

Why This Matters

A defined capacity model ensures:

• predictable service delivery

• clear expectations

• alignment between workload and pricing

It also allows your service to scale appropriately as your business grows.

The Bottom Line

The 28-hour monthly capacity ensures your bookkeeping, reporting, and support are delivered within a structured and sustainable framework—while providing flexibility for growth and clear options when your needs expand.